At ToughAg, we are committed to protecting your privacy. We use the information we collect from you to process orders and provide a more personalized shopping experience. Please read on for more details about our privacy policy.
What information we collect and how we use it
- When you order, we need to know your name, email address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.
- When you submit a review or testimonial, we also ask for your email address, name, city and state, although you can choose not to have your email address and last name displayed with your review.
- When you enter a contest or other promotional feature, we may ask for your name, address, and email address so we can administer the contest and notify winners.
- We personalize your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We also monitor traffic patterns and site usage to help us develop the design and layout of the store.
- We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new services, care tips and special offers we think you’ll find valuable. If you would rather not receive these emails, please email us.
How we protect customer information
When you place orders we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.
We do not disclose your information to outside parties. We do not sell, trade or rent your personal information to others. We may choose to do so in the future with trustworthy third parties, but you can tell us not to by sending an email to support@toughag.com (If you use more than one email address to shop with us, it may be helpful to send this message from each email account you use.) Also, we may provide aggregate statistics about our customers, sales, traffic patterns and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of us, our users or others.
How we use “cookies”?
“Cookies” are small pieces of information that are stored by your browser on your computer’s hard drive. Our cookies do not contain any personally identifying information, but they do enable us to provide features such as Quick buy shopping and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features on our website.
Your consent
By using this website, you consent to the collection and use of this information by us. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.
Online Shopping Tips For Safe and Happy Shopping
Is your computer protected?
Make sure your computer is equipped with updated spam filters, anti-virus and anti-spyware software, and a secure firewall. Check for and install any new security updates for the programs on your computer and its operating system.
Are you in the right frame of mind?
You can shop with speed and ease on the Internet, but you still need to shop smart. If you’re tired or distracted, you may want to postpone your online shopping expedition until you can be fully “cyber-aware.”
Do you trust the merchant?
To check on the seller’s reputation, look for feedback comments from other customers or conduct Web searches.
Do you have all the details?
Don’t do business with any retailer that does not provide a contact telephone number for customers. You should know how much the product or service costs; if there are shipping and handling charges; the delivery time-frame; if a warranty or guarantee is offered; the seller’s privacy policy and the retailer’s cancellation and return policy. Print out a copy of your confirmation page in case you need it later.
Will your online purchase be secure?
Look in the address box for the “s” in https:// and in the lower-right corner for the “lock” symbol before paying. For Internet Explorer 7, the lock symbol is directly to the right of the web address box across the top. Don’t be fooled by spoofed sites that feature convincing “security” measures. If you have doubts about a site, right-click anywhere on the page and select “Properties.” This will let you see the real URL (Web site address) and the dialog box will reveal if the site is “not encrypted.”
Will your personal information be protected?
Read the site’s privacy policy to understand what personal information is being requested and how it will be used. If there isn’t one posted, consider that a warning that your personal information may be sold to others without your permission.
Are your instincts telling you to beware?
Listen to your gut. If you’re dubious about a merchant; if the Web site appears to be suspicious; if the offer seems “too good to be true,” trust your instincts.
Is that email legitimate?
If someone emails you unexpectedly to ask for personal information, be very suspicious. Legitimate businesses do not send emails claiming problems with an order or an account to lure the “buyer” into revealing financial information. Pick up the phone and call the contact number on the Web site where you made the purchase to ask if there was a problem with your transaction.
